Return & Cancellation Policy
First and foremost we are here to go the extra mile to resolve any problems you have with your order.
Physical Items
- Designed online on our soundwave editor
Because our items are fully personalized, we don’t accept any returns except for the delivery of false products. Our products are solely personal and produced upon your request. If you order via our soundwave editor, you’ll be able to see an order mockup before purchasing. Your designs are submitted to our partner print lab’s system automatically when you place an order. For the reasons stated above, we do not accept returns and cancellations. However, If the product you created and ordered on our website is different than the one you received, we will either send you a new one or make a refund within 14 days from your request.
- Ordered via an order form for us to design it (Shop Page or Individual Product Pages)
If you order via the custom order forms, you’ll have the proof option to approve the design before it is produced. This step is to make sure you’ll get a design that you are happy with. Because our items are fully personalized, we don’t accept any returns except for the delivery of false products. If you want to cancel your order before we send it to production, we will make a full refund with a deduction of $25 designing fee and deliver you the digital work. No cancellation can be made if you approved your design for production or if you didn’t ask for approval on the order form. Our app won’t work with your product if you cancel your order.
Digital Items
We do not accept refund requests for digital items due to their nature.
What if my order is lost in transit?
If it’s been more than 12 business days for US / 21 business days for International since it’s been shipped, we can apply one of the following options of your choice:
1) Send a reprint to your address.
2) Cancel your order and refund your full amount.
3) Send customers digital files and not send any physical reprint. Sending digital copies costs $14.95 if the customer designed it online using our soundwave editor and it is $24.95 if we designed it manually. A refund after this deduction to be made.
***This page addresses the refunds & cancellations policy of our full terms & conditions.